- Refunds
We want you to be completely satisfied with your subscription. If you encounter any issues with our service, please follow these steps:
- Contact Us: Contact our membership support team within 10 days of your purchase. Explain the issue you’re facing, whether it’s a service that didn’t meet your expectations.
- Resolution: We’ll work with you to find a satisfactory resolution. This may include a refund or service upgrade.
- Refund Process: If a refund is necessary, we’ll process it within 5 business days and issue it to the original payment method.
- Disputes
If you’re dissatisfied with our resolution or encounter any problems during the refund process, you have the right to dispute the charge. Here’s how:
- Contact Your Payment Provider: If you paid by credit card, contact your credit card company. Explain the situation and ask if they can reverse the charge (commonly known as a chargeback).
- Billing Errors: If you didn’t receive what you ordered, you may assert a billing error. Additionally, you may have other rights against the card issuer if the goods or services turn out to be defective.
- Conditions for Dispute:
- You must have tried in good faith to resolve the issue with us first.
- The purchase must have been made in your home state or within 100 miles of your home address.
- The price of the product or service must have been over $50.
- You used your credit card for the purchase.
- You haven’t fully paid for the product or service yet.